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    StarChapter is a self-managed platform, but the StarChaper Support Team offers guidance regardless of whether you are new to the service, have been a long-time customer, or are transitioning into a leadership role with an established system. Throughout the initial system setup, a Project Manager will manage the project and offer training and guidance. After the new system goes live, Support Services are included in all StarChapter plans.

    Additional services, including Domain Administration Services and website Redesigns are also available to most organizations.

    General

    Web Hosting and Software as a Service

    The Difference Between Domain Registration and Hosting

    Managing Additional Domains

    StarChapter's Supported Browsers

    Clear Your Browser Cache

    StarChapter Security Overview

    Privacy Recommendations

    Zoom Best Practices

    StarChapter Application Programming Interface (API) Overview

    Billing

    Billing and Tax Information

    Cancellation of Service

    Change the Primary Account Contact

    Customer Account Area Overview

    Sign Up for Domain Administration with StarChapter

    Sign Up for StarChapter Pay

    Upgrade Your Account

    Support

    What You Need to Know About Technical Support at StarChapter

    How to Enter a Support Ticket

    Processes

    Starter

    Project Process

    Essential

    Project Process   |   Timeline

    Growth

    Project Process   |   Timeline

    Advanced

    Project Process   |   Timeline

    Pro

    Project Process   |   Timeline

    Executive

    Project Process   |   Timeline

    Ultimate

    Project Process   |   Timeline

    Designs

    Redesign Packages

    Design Layouts

    Select a Design Layout

    Support Hours

    24 hour access to Submit a Support Ticket 
    9am - 5pm Eastern Time callback service

    Contact Support

    Submit a Support Ticket
    Call 866-775-3205

    Upgrade to the M Series

    StarChapter’s M Series layouts are now available. With new features and an expanded content section library, there is a lot of benefit to upgrading to a new design. Redesign packages are available for all current M Series designs. Contact StarChapter’s Support Team for more information.


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