Knowledgebase

    Zoom Best Pratices

    Zoom is a third-party service that StarChapter uses for screensharing and conference calls. While StarChapter cannot directly support Zoom, we want to ensure that our customers are supported in all interactions with our Sales, Project, and Support Teams. If you are having any issues using Zoom, the following FAQs may be helpful in troubleshooting.

    Can I join a meeting without downloading Zoom?

    There is no need to download anything since you won't be sharing your screen. Just click the provided link to view the screenshare in your internet browser.

    What telephone number do I use?

    You can use any of Zoom's conference lines. Find your local number on their website. Once you call in, you will enter the meeting ID provided for your specific meeting.

    How do I invite others to join my meeting?

    All meeting attendees will use the same meeting url and ID. You can share or forward the screenshare details to anyone that should join the meeting.

    How do I join a Zoom meeting?

    Click the meeting link provided or go to join.zoom.us and enter the meeting ID.

    How do I join audio for the meeting?

    We recommend using the conference line. Call into the Zoom phone number most convenient for you and enter the meeting ID followed by #. If you prefer to join audio using your computer, that option will be provided when you use the meeting url. Click the Join Computer Audio button.

    Do be sure that you have only joined audio through one source. Joining audio on both computer and phone will cause feedback and/or an echo that will make it difficult to participate in the meeting.

    My video/camera isn't working.

    StarChapter does not using video or cameras during any screenshare meetings. Instead, our team will be sharing their computer screen.

    There is an echo in my meeting.

    Echo is caused by multiple audio sources being physically close to one another. Avoid using both computer and phone audio or sitting close to another person who has joined the same meeting with a different audio source. 

    We recommend that everyone join the meeting by phone.