Knowledgebase

A browser cache temporarily stores documents and files, include webpages and associated images, to improve browsing speed. When websites are updated, including StarChapter websites and admin areas, the browser may not pick up these updates if it is pulling from cached content. Clearing the cache will force the browser to pull a new copy of that website or webpage, showing the current content. The process to clear a browser cache varies by browser.

Chrome

1. At the top right corner of Chrome, click on the dots, then click Settings.
2. Click Advanced.
3. Click Privacy and security.
4. Select Clear browsing data.
5. Choose a time range. 
6. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
7. Click Clear Data.

Firefox

1. Click the menu button.
2. Click Options.
3. Select the Privacy & Security panel.
4. In the Cookies and Site Data section, click Clear Data.
5. Next to "Cookies and Site Data" and "Cached Web Content," check the boxes.
6. Click Clear.

Safari

1. Go to Safari > Preferences.
2. Click the Privacy tab.
3. Click Remove All Website Data. This will remove all data, including cookies.
4. Click Remove Now.

Edge

1. Click Favorites (star icon) > History.
2. Select Clear history.
3. Select the types of data or files to delete. This is typically going to be "Cookies and saved website data" and "Cached data and files."
4. Click Clear.

Internet Explorer

1. Click the Tools (gear icon) button.
2. Select Safety > Delete browsing history.
3. Select the types of data or files to delete. This is typically going to be "Temporary Internet Files" and "Cookies."
4. Click Delete.