Billing and Tax Information
Organizations have a single Primary Account Contact with StarChapter. This person controls the billing relationship with StarChapter. While updating records, review this information to ensure that this contact is still appropriate for the organization. All Full Admins will have access to the Customer Account Area to review this information.
Access the Customer Account Area in the top menu of the StarChapter admin area.
Change the Primary Account Contact
The Primary Account Contact is the person responsible for managing the billing relationship between StarChapter and your organization. Any Full Admin can view the Customer Account Area and confirm that the Primary Account Contact is valid.
Click Edit in the Primary Account Contact box and edit the Name field.
Download a W9 Form
The new year begins tax season. StarChater's W9 information is available in the Customer Account Portal. Click StarChapter W-9 in the Downloads section of the Customer Account Area.
 |
Tip: It is important to download a new W9 each year as some information can change over time. Pulling a new copy each year will ensure that your organization is using the most current information. |
StarChapter Pay 1099 Form
StarPay merchants will receive their 1099 forms, through US-mail from WorldPay, by January 31st each year. The 1099 will be mailed to the entity's business address that was shared on the application. If the organization does not have a business address and instead uses the responsible party’s address as their mailing address, it will be sent there. For example, a 1099 will be available in the beginning of 2026 for the tax year of 2025.
