Knowledgebase

Chapter needs and priorities change overtime, but StarChapter has the flexibility to adapt in order to support the evolving focus and growth of organizations. If you are new to chapter leadership, StarChapter’s Support Team is available to guide, train, and advise you and your chapter. Training and support to all system admins is part of our standard service.

If the StarChapter system is working well for you, but the public facing website is getting a bit dated, a redesign to one of the new M Series Layouts is an efficient and cost-effective way to bring the visual presentation of your website up to date. If this option interests you, please submit a Support Ticket and let us know when you have a few minutes for a phone call.

If you are considering transitioning off of the StarChapter platform, we would like to discuss that move with you first. Frequently friction points are addressed with training, which is included in your StarChapter plan. Learning to optimize your current system is typically more efficient and less disruptive to the chapter than changing all of your services, such as your website, mass marketing tool, member and meeting management tools. If this is the situation, please submit a Support Ticket and let us know when you have a few minutes for a phone call. We can discuss your goals and figure out our next steps to support you.

As chapter's size changes over time, it is good to check plan limits occasionally. Review plan limits in the Customer Account Area (CAA) of your system and reach out to request a plan review if your chapter is close to or significantly below your current limits.

If account cancellation is appropriate, 45 days written notice (5 days for Lite or Starter Plan customers) is required before your renewal date. The renewal date is defined within the CAA.