Knowledgebase

The Primary Account Contact is the person responsible for managing the billing relationship between StarChapter and your organization. Any Full Admin can view the Customer Account Area and confirm that the Primary Account Contact is valid.

If the Primary Account Contact leaves the organization, have them designate someone new to take over this responsibility. Maintaining a contact in this role reduces friction for the organization and makes it easy to manage the essential information above. If the Primary Account Contact is still with the organiation, but no longer fulfilling this role, have them access the Customer Account Area. Once logged in, they can enter their replacement's information.

If you can no longer reach out to the person listed as the Primary Account Contact, then please complete and return this form.

Tip: If you are changing your Primary Account Contact in StarChapter, it may also be appropriate to update the Responsible Party on your StarPay account. Learn more about that process here.