Knowledgebase

Every StarChapter system has its own Admin Area for use by chapter leaders and staff. The Admin Area is completely separate from the Member Area, which any active member can access. Only individual leaders with Admin User accounts setup within the system, and StarChapter's Support Team, are able to access your Admin Area, and only Full Admin Users in the system can create new Admin User profiles. Best practice is to delete profiles of outgoing Admin Users and create new profiles for incoming chapter leaders.

1. Go to your StarChapter website and scroll to the bottom of any page.
2. Click the Admin link in the bottom right corner of the footer to reach the login page for your organization's Admin Area.
   
   

   

3. Enter the Username and Password associated with your Admin User account.
   
   
   
   

   Tip: While you may choose to use the same Username and Password for your Member Area and Admin Area accounts, they are not linked in any way. Be sure to enter the Username and Password for the correct account when logging into either area.

4. Click Login.

Password Reset

If you forgot your StarChapter admin password, you can reset that at any time using the Forgot Password? link on the Admin Area login page.

1. Go to your StarChapter website and scroll to the bottom of any page.
2. Click the Admin link in the bottom right corner of the footer to reach the login page for your StarChapter Admin Area.
3. Click Forgot Password?
   
   

   

4. Enter your username and email address.
   
   

   Tip: If you have forgotten your username, another Admin User in your system will have to look that up in General > Admin User Maintenance.

5. Click Send.
   
   
   
   
6. Password reset emails are often caught by spam filters due to the inclusion of the words "username" and "password." If you have not received your password link within 30 minutes, contact another Admin User in your system or call StarChapter's Support Team or assistance.