Knowledgebase

Sales Tax law related to online software and services has recently changed in many states and territories around the country. StarChapter may be required to collect sales taxes from certain customers located in areas that now require it. The amount of tax varies by jurisdiction and type of fee. StarChapter products and services that may be impacted by sales tax in these locations are:

• Setup Fee

• Service Subscription Fee

• Domain Administration Fee

• Professional Service Fee

• Miscellaneous/Other Fee

You will be assessed taxes based on the address entered in your Primary Account Contact Address fields under the Customer Account Area in the Admin Area. You are required to keep your Primary Account Contact information current and accurate.

Sales tax, if applicable, will display on your invoice as line items.

StarChapter provides a 60-day grace period after sign-up before applicable sales tax is charged on the setup fee and service subscription fee. If your chapter has a sales tax exemption, please upload your state documentation under your Customer Account Area. If your organization is tax-exempt, StarChapter is required to have documentation on file for all sales tax exemptions. Acceptable documentation would include a letter or form from your state indicating exemption from sales tax. Acceptable documentation will vary by state, and some guidance is offered below. Please defer to your state tax agency for any updates or changing requirements.  

States with Sales Tax Exemption

** Please note, there are exceptions that apply. Please check with your state's tax laws to verify your sales tax exemption status.

States with No Sales Tax or No Sales Tax Exemption Opportunities