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    Communications

    StarChapter's Communications area allows admin users to send email, setup surveys, access charts and reports about email campaigns and control key settings.

    Email Manager

    This section provides opportunities to send targeted email communication to members and non-members. The Email Manager is dynamic and pulls email recipient information from the membership and meeting areas of StarChapter. For certain plans, members can schedule emails in advance.

    Survey Manager

    Use this section to send out surveys to members and non-members. Popular survey topics include measuring board effectiveness, meeting feedback and determining committee needs.

    Settings

    The Settings area allows admin users to setup general email settings, access saved email lists, add survey questions, and update contact addresses. Admin users can also setup email templates and change the email headers. Chapters that use StarChapter hosting for email can setup aliases/forwarders within this section.

    Email Verification

    Use Email Verification to ensure that members’ and non-members’ email addresses are valid and can receive mail. StarChapter only includes verified email addresses when administrators send mass mailings.

    Charts and Reports

    Review mailing summaries, check email delivery rates and review bounces from email campaigns in this section.

    Top Questions

    Communications Questions

    • How do I send a welcome email?
    • How to create a forwarder?
    • How to address hard and soft bounces?
    • How do you enter a support ticket?

    Top Videos

     
    Send an Email  |  7:18
     
    Survey Manager  |  11:49

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