You are viewing this design in preview mode. The design MUST be published to be live on your website.
    •   New Board Member?
    •   Support
    •   Video Library
    • Workflow Library
    •  Page Content Library
    •  Email Builder Content Library

    Knowledgebase

    • Home
    • > Communications

    Communications

    StarChapter's Communications area allows admin users to send email, setup surveys, access charts and reports about email campaigns and control key settings.

    Send an Email

    This is the primary tool used to send out email communication. Any one-time email should be started in this area, but recurring or scheduled emails can also be initiated.

    Email History

    Review all emails sent through the Send an Email and Scheduled Email tools. Monitoring email delivery is a key part of managing a mass mailing list and optimizing delivery.

    Survey Manager

    Use this section to send out surveys to members and non-members. Popular survey topics include measuring board effectiveness, meeting feedback and determining committee needs.

    Settings

    The Settings area allows admin users to setup general email settings, access saved email lists, add survey questions, and update contact addresses. Admin users can also setup email templates and change the email headers. Chapters that use StarChapter hosting for email can setup aliases/forwarders within this section.

    Scheduled Emails

    Create and manage future and recurring emails. The dynamic templates will pull linked content at the time it is sent to ensure that the most current information is being shared with recipients.

    Email Builder

    Email Builder provides access to all default email builds as well as the ability to create custom builds. An email build acts as a template and can pull content from various tools throughout your StarChapter.

    Charts and Reports

    Review mailing summaries, check email delivery rates and review bounces from email campaigns in this section.

    Top Questions

    Communications Questions

    • How do I send a welcome email?
    • How to create a forwarder?
    • How to address hard and soft bounces?
    • How do you enter a support ticket?

    Top Videos

    Email Builder   |  5:34
     
    Email Builder Intro  |  6:05
     
    Survey Manager  |  11:49

    © 2026 StarChapter Software LLC All rights reserved.

    •  
      Board Training
    •  
      Services
    •  
      KB Home
    • Master Service Agreement
    • |
    • Privacy Policy
    . .