Knowledgebase

Note: Voiding is limited to orders without any associated payments. If you need to void an order with logged payments, they must be deleted prior to the order being voided in the system. 

1. Go to Orders and Transactions > Orders and Invoices.
2. Locate the order to be removed and click the order number to open the order details.
   
   
   
   
3. Click Void.
   
   
   
   
4. Click Yes, Void in the pop-up window.