If you are having trouble receiving mail from your organization, a firewall or spam filtering service is likely the cause of the issue. However, you can white list several domains and IP addresses to ensure safe delivery. Depending on your e-mail service, you may be able to do this yourself, or you may need the assistance of your IT administrator. We recommend white listing the following:
- 166.78.71.148
- 159.135.230.118
- 159.135.230.230
- 159.135.230.228
- 159.135.230.229
- 159.135.230.23
- starchapteremailhost2.com 67.43.2.30
- hostemail1.starchapterhost.com 209.59.162.85
- hostmailbox1.starchapterhost.com 67.43.7.204
- starchaptermail.com 69.60.117.130
Messages from the organization will usually have the same reply-to email address on them (visible if you start to reply to the message). Adding this address to your address book or contact list can also help ensure delivery. Adding webmail@ (the domain name) to the address book or contact list can also help. These changes can be helpful if e-mails are being reported as bounced, too.
