Knowledgebase

If you are having trouble receiving mail from your organization, a firewall or spam filtering service is likely the cause of the issue.  However, you can white list several domains and IP addresses to ensure safe delivery.  Depending on your e-mail service, you may be able to do this yourself, or you may need the assistance of your IT administrator.  We recommend white listing the following:

• 166.78.71.148
• 159.135.230.118
• 159.135.230.230
• 159.135.230.228
• 159.135.230.229
• 159.135.230.23
• starchapteremailhost2.com 67.43.2.30
• hostemail1.starchapterhost.com 209.59.162.85
• hostmailbox1.starchapterhost.com 67.43.7.204
• starchaptermail.com 69.60.117.130
  
  

Messages from the organization will usually have the same reply-to email address on them (visible if you start to reply to the message).  Adding this address to your address book or contact list can also help ensure delivery.  Adding webmail@ (the domain name) to the address book or contact list can also help.  These changes can be helpful if e-mails are being reported as bounced, too.