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    • > Orders and Transactions

    Orders and Transactions

    This area collects order information from meetings, membership, catalog products and forms. Use this area to track payment information, send invoices and enter payment information.

    Orders and Invoices

    Manage orders in StarChapter’s Orders & Invoices tool. Send invoices, enter payments, pull financial reports, and adjust balances.

    Order Reports

    This area is only available within StarChapter systems using StarChapter Pay as their payment gateway. Common financial reports are available in this area and allow you to pull everything you need for account reconciliation without leaving your StarChapter system.

    Payments and Adjustments

    Review and manage payments, including complimentary orders and payment adjustments. This section of the system focuses specifically on payments to make reconciliation easier. Payment reports, including information from third-party payment gateways, are also available.

    StarChapter Pay Portal

    This area is only available within StarChapter systems using StarChapter Pay as their payment gateway. All other gateways will require that you login to their system separately from your Starchapter system. The StarChapter Pay Portal provides more granular access to financial statements and financial processes. This link will take you out of your StarChapter system and to your payment gateway portal.

    Top Questions

    Orders and Transactions Questions

    • How do I issue a refund?
    • How do you enter a support ticket?

    Top Videos

     
    StarChapter Pay |  2:29
     
    Recording a Refund |  2:25

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