Knowledgebase

The Primary Account Contact is the person responsible for managing the billing relationship between StarChapter and your organization.

Tip: The Primary Account Contact can access the Customer Account Portal to update billing information, view payment history, and download important documents such as W-9's.

If the Primary Account Contact leaves the organization, have them designate someone new to take over this responsibility. Maintaining a contact in this role reduces friction for the organization and makes it easy to manage the essential information above.

If the Primary Account Contact is still with the organiation, but no longer fulfilling this role, have them access the Customer Account Portal. Once logged in, they can enter their replacement's information.

If you can no longer reach out to the person listed as the Primary Account Contact, then please complete and return this form.