Knowledgebase

Sign up for StarPay to give your members a better way to pay while making it easier for the board to manage. Your organization will get access to highly requested features like refund processing, simplified payments reconciliation, enhanced reporting, single source support, pricing you can understand, and more. 

1. Click the StarPay button below the main Admin Area navigation menu.
   
    
   
   
2. Click the Sign Up button.
   
   
   
   
3. On the Organization Information screen, enter the Organization's information as noted by the field labels and help text. This information will be that of the organization and not of the individual completing the application.
   
   

   Tip: The "Organization Type" will ask that you identify your organization as a For Profit or Non-Profit. This is a legal status with the U.S. Federal Government and will determine the type of financial account setup for your organization. Non-profit organizations will have legal documentation, such as 501c paperwork, that must be provided to finalize the account. If your organization does not currently have this legal status, you must select one of the other Organization Type options. If your legal status changes in the future, a new account can be setup.

   
   
   

   Warning: The Organization Email Address will be permanently associated with this account and cannot be changed. This email address should be a general address for the organization and not a personal email address. If this address must be changed in the future, a new application will be required and the a new merchant account will be created.

4. Click Next.
5. On the Responsible Party Information screen, enter information as noted by the field labels and help text. This information will be that of the individual taking responsibility for the StarPay account. This individual may change as the organization's leadership changes over time.
   
   
   
   
6. Click Next.
7. On the Bank Information screen, enter information as noted by the field labels and help text. This should be the existing banking information of the organization.
   
   
   
   
8. Click Next.
9. Review all information on the Summary screen to ensure that all names, contact information, and account numbers are accurate.
10. Click Submit Application.
    
    
    
    

Upon submission, all StarPay applications are reviewed by our underwriters at FullSteam. Fullsteam is the parent company and backend payment processor behind StarPay. If there are any further questions, they will reach out directly. Otherwise, final approval will be shared by the StarChapter’s Support Team through our ticketing system.