StarChapter Board Transition Resources
Congratulations! As a new board member of your organization, you are now a leader within your industry. If you have never been a board member before, then there are resources available to help you get started with StarChapter.
About StarChapter
StarChapter is a member-friendly association management software company serving chapters across the United States and Canada. We work directly with local chapter leaders, national associations, association management companies (AMCs), and other membership-based organizations.
StarChapter provides a software-as-a-service (SaaS) solution to oversee member management, event registration, email communication, and website content management. Unlike content-based sites, which could require development, plug-ins and external connections to other software services, StarChapter enables you to manage your chapter’s operations in one easy-to-use software.
Primary Account Contact
The Primary Account Contact is the main contact between StarChapter and your organization. This board member or web administrator either signed up with StarChapter on behalf of your organization, or had the responsibility transferred to them during a board transition.
Refresh Your Website
It is a best practice to update the visual design on your website every 2-3 years. StarChapter offers redesign packages starting at $499. If you and your board want to update your design, please login to your admin area and enter a support ticket for next steps.
Admin User Login Credentials
The Primary Account Contact or a full access Admin User can create user accounts and setup login credentials for new StarChapter service administrators.
End Of Year Tasks
StarChapter provides a list of year end tasks to complete in order to ensure a smooth transition.
Congratulations on your new board position. We look forward to working with you!
Support
Your StarChapter support includes technical email and phone support, group board trainings and access to documentation materials.
Technical Support
Please read the How Support Works at StarChapter to learn more about support services. StarChapter provides email and call-back support from 9am–5pm Eastern Time.
Board Trainings
The StarChapter service includes access to recorded board trainings. These are 20-25 minute training sessions that include key information about how to use the StarChapter’s software to update website content, manage members, set up meetings, process orders, and more. Check with our Video Library regularly, as we continually evolve our training resources.
Support Materials
StarChapter provides easy to use written documentation and video demonstrations with information about using StarChapter. The support materials are available 24/7 and can be accessed via kb.starchapter.com.
Get Started Today!
