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    Substituting A Registrant

    Registrants are unable to transfer a registration without admin assistance. Note that the substitute must be eligible for the original ticket. In other words, a non-member may not register under a member ticket, even in a substitution scenario.

    1. Go to Orders and Transactions > Order Manager and use the Search to find the original order. Click on the order number.

      Substituting a Registrant - Select an order

    2. Scroll to the Order Details section, about halfway down. Click on the appropriate ticket.

      Substituting a Registrant - Select Ticket
    3. Update the registrant. When editing a member ticket, a drop list allows selection of the replacement member. When editing a guest ticket, text boxes hold the new guest's information. Select or enter the new information, then click Save.

      Substituting a Registrant - Edit Tickets Pop Up

    Substituting a member registration is only possible if members are allowed to register one another. If the drop-list doesn't appear, this is the reason why. To allow members to register one another, go to Meetings > Settings > Permissions and clear the box marked Prevent Members From Purchasing Tickets For Other Members. Save these changes, then re-try the steps in this article. Once members are allowed to register one another, member substitions become possible.

    Tip Icon

    Tip: Substitution only works when using the same ticket for the new registrant. If the purchaser ordered the wrong type of ticket, use the Cancel and Replace option instead.

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