Knowledgebase

    Notes About PayPal

    With the basic version of PayPal, transactions are processed outside of StarChapter. All other supported payment gateways integrate seamless with StarChapter, so users stay on the StarChapter system.

    Instant Payment Notification

    StarChapter does incorporate Instant Payment Notification (IPN), which is a way to receive the payment confirmation from PayPal; however, if the user does not return to the website after completing their payment at PayPal, their order is not fully closed, showing a balance (or the registration will not be finalized). IPN enables StarChapter to confirm that a payment has been made even if the user does not return to the site, but this is only available for single orders paid at the time that they are entered. If the user is paying an outstanding balance, they must return for the payment record to be updated on StarChapter.  

    Reconciling Payments

    It is still necessary to manually reconcile the orders in StarChapter with the payments made in PayPal. To encourage users to return to your StarChapter system and minimize manual reconcilliation, add text to the final registration screen stating "YOU MUST RETURN TO THIS SITE after submitting your payment at PayPal for a record of your payment to be received. You will see a link to do this - do not use the back button/arrow in your browser." Make this update in Content > Page Manager > Page Content > Meeting Registration Page 5 and use a Blank content section.