Tips: Storage and Media

How do I know what my allowed storage space is?

Storage Space

When you log in to the admin side, you'll see a storage meter at the top of the right hand column. This shows how much allocated space you have and how much you're using.

This meter updates nightly, so if you've just made some changes to delete or add large files, these may not be reflected right away.

What happens when I reach my storage limit?

You'll still be able to add meetings, accept registrations, receive payments, and handle your normal chapter operations. However, you won't be able to add extra files into the site such as graphics, videos, or documents. If you have any POP3 e-mail addresses (as opposed to forwarders), these will stop working once additional space is freed up.

I'd like to free up some space, where do I start?

The support team can give you some details on what's taking up most of your space so that you can target your efforts. Please contact us by submitting a support ticket. As a general rule, content that is very old or that is not often used can usually be deleted. Videos tend to take up the most space, closely followed by PDFs with graphics intended for print.

I don't want to delete anything, what do I do?

Data that's shown on a web site has to be stored on a web server. If you would like to purchase more storage space from StarChapter, please contact the support team by submitting a ticket through the admin area of your service.

You could also use various other services to store additional content past the storage limit. Most services provide widgets for embedding their content into other sites, or you can link to the content. Flickr is great for photos; YouTube or Vimeo for videos; and Google Docs provides document hosting. These services offer some other advantages as well. YouTube allows you to create channels and playlists, Flickr can be used to create albums, and Google Docs is used for collaborative document editing. We have some information on adding YouTube videos to StarChapter pages in our documentation.

I'd like to delete some old pictures.

If these are images within a gallery, go to Content Manager > Photo Gallery and then click the Edit links for general or meeting galleries to delete individual pictures or the gallery as a whole.

If the images are used within a newsletter or page content, go to Content Manager > Page Content and click edit on any section. Click on the second tree icon (it has a small plus sign on it) to bring up the Image Manager. This will show you all of the images that are stored in the main images folder. Click on the black triangle in the bottom right corner of any image to bring up a menu with a delete option. Use the folders on the left to navigate through images that were used in old meetings, newsletters, etc.

If you are deleting images that are in use (that is, referenced from a live page), be sure to edit the page content, newsletter, or meeting that references the image so that you don't have a broken link.

I'd like to delete some old documents or videos.

For documents, go to Content > Media Manager > Downloads. Click the Edit button by any document, then click Delete. You'll have similar options under Content > Media Manager > Videos.

My storage is back to normal, but how do I keep this from happening again?

Hosting large documents or images remotely (see above) can cut down on the amount of storage space that you're using. Otherwise, just try to downsize your files when you can. Images or PDFs should be saved at a web-friendly resolution. If you're receiving images or PDF documents from a designer, they'll be familiar with this and should be able to provide you with a lower resolution file for download.